:root{--ghost-chat-purple:#dc2626;--ghost-chat-purple2:#f87171;--ghost-chat-bg:#09090d;--ghost-chat-card:#111119;--ghost-chat-line:#292936}.ghost-chatbox{position:fixed;right:22px;bottom:22px;z-index:1090;font-family:Montserrat,Arial,sans-serif}.ghost-chat-launcher{height:54px;border:1px solid rgba(220,38,38,.48);border-radius:18px;background:linear-gradient(135deg,#12121a,#120808);color:#fff;display:flex;align-items:center;gap:9px;padding:0 17px;box-shadow:0 16px 50px rgba(0,0,0,.48),0 0 28px rgba(220,38,38,.16);font-size:10px;font-weight:800;letter-spacing:.08em}.ghost-chat-launcher i{font-size:20px;color:#fca5a5}.ghost-chat-pulse,.admin-chat-live-dot{width:8px;height:8px;border-radius:50%;background:#39d98a;box-shadow:0 0 0 0 rgba(57,217,138,.5);animation:ghostPulse 2s infinite}@keyframes ghostPulse{70%{box-shadow:0 0 0 8px rgba(57,217,138,0)}100%{box-shadow:0 0 0 0 rgba(57,217,138,0)}}.ghost-chat-panel{position:absolute;right:0;bottom:66px;width:min(390px,calc(100vw - 24px));height:590px;max-height:calc(100vh - 100px);display:none;grid-template-rows:auto 1fr auto;background:rgba(9,9,13,.985);border:1px solid rgba(220,38,38,.34);border-radius:20px;overflow:hidden;box-shadow:0 26px 80px rgba(0,0,0,.66),inset 0 1px rgba(255,255,255,.03);backdrop-filter:blur(18px)}.ghost-chat-panel.is-open{display:grid}.ghost-chat-head{padding:16px 17px;background:linear-gradient(180deg,rgba(220,38,38,.16),rgba(220,38,38,.02));border-bottom:1px solid var(--ghost-chat-line);display:flex;justify-content:space-between;gap:12px}.ghost-chat-head>div{display:flex;flex-direction:column}.ghost-chat-eyebrow{font-size:8px;letter-spacing:.17em;color:#a97a7a}.ghost-chat-head strong{font-size:13px;letter-spacing:.04em}.ghost-chat-head small{font-size:9px;color:#9b9bab;margin-top:3px}.ghost-chat-close{width:34px;height:34px;border-radius:10px;border:1px solid #292936;background:#0c0c12;color:#a7a7b5;font-size:20px}.ghost-chat-body{min-height:0;display:flex;flex-direction:column}.ghost-chat-state:empty{display:none}.ghost-chat-empty{min-height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:30px;text-align:center;color:#d5d5df}.ghost-chat-empty strong{font-size:14px}.ghost-chat-empty p{font-size:10px;color:#828291;max-width:250px;line-height:1.6}.ghost-chat-orb{width:54px;height:54px;border-radius:50%;margin-bottom:16px;background:radial-gradient(circle at 35% 30%,#4c4655,#17151d 45%,#08080b 72%);box-shadow:0 0 40px rgba(220,38,38,.15)}.ghost-chat-orb.online{background:radial-gradient(circle at 35% 30%,#fca5a5,#dc2626 34%,#4f1616 64%,#09090d 74%);box-shadow:0 0 45px rgba(220,38,38,.38)}.ghost-chat-action{border:1px solid #a54141;background:#dc2626;color:#fff;border-radius:9px;padding:10px 14px;font-size:9px;font-weight:800;text-decoration:none}.ghost-chat-messages{padding:14px;overflow-y:auto;display:flex;flex-direction:column;gap:11px}.ghost-chat-msg{max-width:86%}.ghost-chat-msg.me{align-self:flex-end}.ghost-chat-msg.support{align-self:flex-start}.ghost-chat-msg.system{align-self:center;max-width:92%;text-align:center;color:#777787;font-size:9px}.ghost-chat-msg-head{display:flex;align-items:center;gap:6px;margin-bottom:5px;color:#8d8d9b;font-size:8px}.ghost-chat-msg-head time{margin-left:auto}.ghost-chat-avatar{width:24px;height:24px;border-radius:50%;background:#312121 center/cover no-repeat;display:grid;place-items:center;color:#fca5a5;font-size:9px;font-weight:800}.ghost-chat-bubble{padding:10px 12px;border-radius:13px;background:#171720;border:1px solid #262631;color:#e5e5ec;font-size:10px;line-height:1.55}.ghost-chat-msg.me .ghost-chat-bubble{background:linear-gradient(135deg,#b62a2a,#dc2626);border-color:#df5959;color:#fff;border-bottom-right-radius:4px}.ghost-chat-msg.support .ghost-chat-bubble{border-bottom-left-radius:4px}.ghost-chat-image{display:block;margin-top:6px;padding:0;border:0;background:transparent}.ghost-chat-image img{width:170px;max-height:150px;object-fit:cover;border-radius:11px;border:1px solid #503131}.ghost-chat-compose{display:flex;align-items:flex-end;gap:7px;padding:11px;border-top:1px solid var(--ghost-chat-line);background:#0a0a0f}.ghost-chat-compose textarea{flex:1;min-height:40px;max-height:100px;resize:none;border:1px solid #292936;border-radius:11px;background:#121219;color:#fff;padding:11px 12px;font-size:10px;outline:none}.ghost-chat-compose textarea:focus{border-color:#a34242;box-shadow:0 0 0 3px rgba(220,38,38,.1)}.ghost-chat-send,.ghost-chat-attach{width:40px;height:40px;border-radius:11px;border:1px solid #6d3030;background:#221111;color:#fca5a5;display:grid;place-items:center}.ghost-chat-send{background:#dc2626;color:#fff}.ghost-chat-attach input{display:none}.ghost-chat-lightbox{position:fixed;inset:0;background:rgba(0,0,0,.9);z-index:1200;display:flex;align-items:center;justify-content:center}.ghost-chat-lightbox[hidden]{display:none}.ghost-chat-lightbox img{max-width:90vw;max-height:84vh;border-radius:12px}.ghost-chat-lightbox button{position:absolute;right:20px;top:14px;border:0;background:transparent;color:#fff;font-size:34px}.admin-chat-dock{position:fixed;right:20px;bottom:20px;z-index:1085}.admin-chat-dock-launch{height:48px;padding:0 13px;border:1px solid #5e3030;border-radius:14px;background:#0b0b11;color:#fff;display:flex;align-items:center;gap:8px;box-shadow:0 15px 42px rgba(0,0,0,.55);font-size:9px;font-weight:800;letter-spacing:.08em}.admin-chat-dock-launch b{min-width:22px;height:22px;border-radius:11px;background:#dc2626;display:grid;place-items:center}.admin-chat-dock-panel{position:absolute;right:0;bottom:59px;width:330px;max-width:calc(100vw - 24px);background:#09090e;border:1px solid #3f2222;border-radius:16px;overflow:hidden;box-shadow:0 25px 70px rgba(0,0,0,.65)}.admin-chat-dock-panel header{display:flex;justify-content:space-between;padding:13px 14px;border-bottom:1px solid #23232c}.admin-chat-dock-panel header div{display:flex;flex-direction:column}.admin-chat-dock-panel header strong{font-size:11px}.admin-chat-dock-panel header small{font-size:8px;color:#777787}.admin-chat-dock-panel header button{border:0;background:transparent;color:#aaa;font-size:20px}.admin-chat-dock-tabs{display:flex;border-bottom:1px solid #23232c}.admin-chat-dock-tabs button{flex:1;border:0;background:#0c0c12;color:#888896;padding:9px;font-size:9px}.admin-chat-dock-tabs button.active{color:#fff;background:#1f1010}.admin-chat-dock-tabs b{color:#fca5a5}.admin-chat-dock-list{max-height:300px;overflow:auto;padding:8px}.admin-chat-dock-item{display:flex;align-items:center;gap:8px;padding:8px;border-radius:9px}.admin-chat-dock-item:hover{background:#121219}.admin-chat-mini-avatar{width:32px;height:32px;border-radius:50%;background:#381a1a center/cover no-repeat;display:grid;place-items:center;color:#fca5a5;font-weight:800;font-size:10px}.admin-chat-dock-item>div:nth-child(2){display:flex;flex-direction:column;min-width:0}.admin-chat-dock-item strong{font-size:9px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.admin-chat-dock-item small{font-size:8px;color:#71717f}.admin-chat-dock-empty{padding:22px;text-align:center;color:#6f6f7c;font-size:9px}.admin-chat-dock-panel footer{padding:9px;border-top:1px solid #23232c}@media(max-width:575px){.ghost-chatbox{right:12px;bottom:12px}.ghost-chat-panel{height:calc(100vh - 92px);bottom:64px}.ghost-chat-launcher b{display:none}.admin-chat-dock{right:12px;bottom:12px}}
.admin-chat-dock-conversation{display:grid;grid-template-rows:auto minmax(180px,310px) auto auto}.admin-chat-dock-conversation[hidden]{display:none}.admin-chat-dock-toolbar{display:flex;justify-content:space-between;padding:8px 10px;border-bottom:1px solid #23232c}.admin-chat-dock-toolbar button,.admin-chat-dock-toolbar a{border:0;background:transparent;color:#b78b8b;font-size:8px;text-decoration:none}.admin-chat-dock-messages{padding:10px;overflow-y:auto;display:flex;flex-direction:column;gap:7px;background:#08080d}.admin-mini-msg{max-width:85%;font-size:9px}.admin-mini-msg>div{padding:8px 9px;border-radius:10px;background:#171720;border:1px solid #292936;color:#e2e2e8}.admin-mini-msg small{display:block;color:#727280;font-size:7px;margin-bottom:3px}.admin-mini-msg.admin{align-self:flex-end}.admin-mini-msg.admin>div{background:#ab2c2c;border-color:#ca4242;color:#fff}.admin-mini-msg.customer{align-self:flex-start}.admin-mini-msg.system{align-self:center;color:#686876;text-align:center;font-size:8px}.admin-mini-msg a{font-size:7px;color:#e7a8a8}.admin-chat-dock-conversation form{display:flex;gap:6px;padding:8px;border-top:1px solid #23232c}.admin-chat-dock-conversation textarea{flex:1;border:1px solid #292936;background:#121219;color:#fff;border-radius:9px;padding:8px;font-size:9px;resize:none}.admin-chat-dock-conversation form button{border:0;border-radius:9px;background:#dc2626;color:#fff;font-size:8px;font-weight:800;padding:0 11px}.admin-chat-dock-controls{display:flex;gap:6px;padding:0 8px 8px}.admin-chat-dock-controls button{flex:1;border:1px solid #443030;background:#121219;color:#cbb2b2;border-radius:8px;padding:7px;font-size:7px}.admin-chat-dock-controls button.danger{border-color:#59303a;color:#e59ba9}.chat-admin-conversation .admin-chat-thread{display:flex;flex-direction:column;gap:14px;max-height:580px;overflow-y:auto}.admin-chat-msg{max-width:82%}.admin-chat-msg.admin{align-self:flex-end}.admin-chat-msg.customer{align-self:flex-start}.admin-chat-msg-head{display:flex;align-items:center;gap:8px;margin-bottom:6px}.admin-chat-msg-head small{color:#777787;font-size:9px;margin-left:auto}.admin-chat-bubble{padding:11px 13px;border-radius:12px;background:#171720;border:1px solid #2c2c38;font-size:11px;line-height:1.55}.admin-chat-msg.admin .admin-chat-bubble{background:#9e2424;border-color:#bd4646}.chat-online-toggle{padding:10px 14px;border:1px solid #292936;border-radius:12px;background:#0d0d12}.chat-online-toggle .form-check{margin:0}
.ghost-chat-launch-icon{width:20px;height:20px;fill:none;stroke:#fca5a5;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}

/* V18 — envio instantâneo / estados de entrega */
.ghost-chat-msg.is-pending{opacity:.82}.ghost-chat-msg.is-sent{opacity:1}.ghost-chat-msg.is-error .ghost-chat-bubble{border-color:rgba(239,68,68,.55)!important}.ghost-chat-delivery{display:block;margin:3px 3px 0;font-size:8px;color:#77778a}.ghost-chat-msg.is-error .ghost-chat-delivery{color:#f87171}.ghost-chat-msg.is-sent .ghost-chat-delivery{color:#6ee7b7}
.admin-mini-msg.is-pending{opacity:.78}.admin-mini-msg.is-error{outline:1px solid rgba(239,68,68,.45)}.admin-chat-delivery{display:block;margin-top:3px;font-size:8px;color:#7f7f91}.admin-mini-msg.is-error .admin-chat-delivery{color:#f87171}.admin-mini-msg.is-sent .admin-chat-delivery{color:#6ee7b7}

/* V19 — anexos dropdown + experiência mobile refinada */
.ghost-chat-media-drop,.admin-chat-media-drop{margin-top:7px;border:1px solid rgba(220,38,38,.28);border-radius:10px;background:#0d0d13;overflow:hidden}.ghost-chat-media-drop summary,.admin-chat-media-drop summary{list-style:none;cursor:pointer;display:flex;align-items:center;gap:7px;padding:8px 10px;color:#e7c5c5;font-size:8px;font-weight:700}.ghost-chat-media-drop summary::-webkit-details-marker,.admin-chat-media-drop summary::-webkit-details-marker{display:none}.ghost-chat-media-drop summary small,.admin-chat-media-drop summary small{margin-left:auto;max-width:120px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#737381;font-size:7px;font-weight:500}.ghost-chat-media-body,.admin-chat-media-drop>div{padding:0 8px 8px}.ghost-chat-media-body img,.admin-chat-media-drop img{display:block;width:100%;max-height:220px;object-fit:contain;background:#060608;border-radius:8px}.ghost-chat-media-drop[open] summary,.admin-chat-media-drop[open] summary{background:rgba(220,38,38,.08);color:#fff}.admin-chat-file-btn{width:38px;height:38px;border:1px solid #4c2d2d;border-radius:9px;background:#1e1010;color:#fca5a5;display:grid;place-items:center;cursor:pointer;flex:0 0 auto}.admin-chat-file-btn:hover{background:#2f1717}.admin-chat-file-btn input{display:none}
@media(max-width:575.98px){
  .ghost-chatbox{right:0!important;bottom:0!important;left:0!important;z-index:1200}.ghost-chatbox.is-open .ghost-chat-launcher{display:none}.ghost-chat-launcher{position:fixed;right:12px;bottom:calc(12px + env(safe-area-inset-bottom));height:50px;min-width:50px;padding:0 14px;border-radius:16px}.ghost-chat-panel{position:fixed!important;inset:0!important;width:100vw!important;height:100dvh!important;max-height:none!important;border-radius:0!important;border-left:0!important;border-right:0!important;border-bottom:0!important;grid-template-rows:auto minmax(0,1fr) auto}.ghost-chat-head{padding:calc(13px + env(safe-area-inset-top)) 14px 13px}.ghost-chat-body{min-height:0;overflow:hidden}.ghost-chat-messages{padding:12px;gap:10px}.ghost-chat-msg{max-width:92%}.ghost-chat-bubble{font-size:11px;padding:10px 12px}.ghost-chat-compose{padding:9px 9px calc(9px + env(safe-area-inset-bottom));gap:6px}.ghost-chat-compose textarea{font-size:16px;min-height:44px;max-height:92px}.ghost-chat-send,.ghost-chat-attach{width:44px;height:44px;flex:0 0 44px}.ghost-chat-media-body img{max-height:42dvh}.ghost-chat-empty{padding:22px 20px}
  .admin-chat-dock{right:0!important;bottom:0!important;left:0!important;z-index:1200}.admin-chat-dock.is-open .admin-chat-dock-launch{display:none}.admin-chat-dock-launch{position:fixed;right:12px;bottom:calc(12px + env(safe-area-inset-bottom))}.admin-chat-dock-panel{position:fixed!important;inset:0!important;width:100vw!important;max-width:none!important;height:100dvh!important;border-radius:0!important;display:flex;flex-direction:column}.admin-chat-dock-home{min-height:0;display:flex;flex-direction:column;flex:1}.admin-chat-dock-list{max-height:none;flex:1}.admin-chat-dock-conversation{grid-template-rows:auto minmax(0,1fr) auto auto!important;flex:1;min-height:0}.admin-chat-dock-messages{max-height:none!important;min-height:0}.admin-chat-dock-conversation form{padding:8px 8px calc(8px + env(safe-area-inset-bottom));align-items:flex-end}.admin-chat-dock-conversation textarea{font-size:16px;min-height:42px}.admin-chat-file-btn{width:42px;height:42px;flex:0 0 42px}.admin-chat-media-drop img{max-height:38dvh}
}

/* V20 — zoom de imagens e feedback de anexo */
.chat-zoom-image,.click-zoom-image{cursor:zoom-in!important;transition:transform .16s ease,opacity .16s ease}.chat-zoom-image:hover,.click-zoom-image:hover{opacity:.92;transform:scale(1.01)}
.ghost-chat-compose{position:relative}.ghost-chat-attachment-ready{position:absolute;left:10px;right:10px;bottom:58px;display:flex;align-items:center;gap:7px;min-height:32px;padding:6px 9px;border:1px solid rgba(220,38,38,.34);border-radius:9px;background:rgba(13,13,19,.97);color:#e9d1d1;box-shadow:0 8px 24px rgba(0,0,0,.24);z-index:4}.ghost-chat-attachment-ready[hidden]{display:none}.ghost-chat-attachment-ready strong{font-size:8px}.ghost-chat-attachment-ready small{font-size:7px;color:#8b8199;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}
.admin-chat-dock-conversation form{position:relative}.admin-chat-attachment-ready{position:absolute;left:8px;right:8px;bottom:54px;display:flex;align-items:center;gap:6px;padding:6px 8px;border:1px solid #583232;border-radius:8px;background:#171010;color:#ebd4d4;z-index:4}.admin-chat-attachment-ready[hidden]{display:none}.admin-chat-attachment-ready strong{font-size:7px}.admin-chat-attachment-ready small{font-size:7px;color:#83798f;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.admin-chat-image-lightbox{position:fixed;inset:0;z-index:99999;background:rgba(2,2,5,.94);display:flex;align-items:center;justify-content:center;padding:22px}.admin-chat-image-lightbox[hidden]{display:none}.admin-chat-image-lightbox img{max-width:94vw;max-height:88vh;object-fit:contain;border-radius:12px;box-shadow:0 30px 90px rgba(0,0,0,.65)}.admin-chat-image-lightbox button{position:absolute;right:18px;top:12px;width:44px;height:44px;border:0;border-radius:50%;background:rgba(255,255,255,.1);color:#fff;font-size:28px}
@media(max-width:575.98px){.ghost-chat-attachment-ready{bottom:calc(62px + env(safe-area-inset-bottom));left:8px;right:8px}.admin-chat-image-lightbox{padding:10px}.admin-chat-image-lightbox button{right:10px;top:8px}}